Booking through online platforms can sometimes be tricky, especially when it comes to refunds. This guide gives you all the key details about how to get your money back from Booking.com. Our goal is to clarify their policies, highlight common mistakes to avoid, and make booking easier for you.
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Refunds on Booking.com
Booking.com helps connect travelers with different accommodation providers. You’ll find countless hotels, apartments, and unique stays around the world. However, when it comes to refunds, please note that Booking.com is merely a platform. The actual agreement is between you and the property.
Each accommodation provider sets its own rules for cancellations and refunds. You’ll see these policies listed during the booking process. Before completing a reservation, carefully read the cancellation terms and conditions to fully understand your refund options.
Basics of Refund Policies on Booking.com
Booking.com offers many types of accommodations, each with different refund rules:
- Flexible: You can get a full refund if you cancel within a set timeframe before check-in, often 24–48 hours.
- Non-refundable: No refunds are allowed, even if you cancel well in advance.
- Partially refundable: Some bookings allow partial refunds, such as 50% if canceled at least a week before your stay.
Booking.com tries to make these policies clear, but it’s your responsibility to review them before booking.
Steps to Request a Refund on Booking.com
Here’s how to request a refund step by step:
- Check the cancellation policy
Review the policy in your booking confirmation email. Some reservations are non-refundable, while others may qualify.
2. Contact customer service
- Phone: Check Booking.com’s support numbers on the website.
- Live chat: Use the built-in chat option for faster support.
- Email: Send a detailed email explaining your issue.
- Provide the required documents
You may need to submit: - Your booking confirmation.
- A valid ID.
- Any supporting documents relevant to your case.
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How to Contact Booking.com Support
In Saudi Arabia, you can call customer service at 00966122313081 for Arabic or 0096612233001 for English. You can also email customer.service@booking.com, or if you’re outside Saudi Arabia, use the international number +44 20 3320 2643.
Using the Help Center
You can also request a refund via the Help Center:
- Log in and open your booking details.
- Or click “Continue without logging in.”
- Fill in your booking details and follow the prompts.
- If your booking can’t be found by email, logging in is required.
Cancelling a Non-Refundable Booking
Even for non-refundable bookings, you may have options:
- Cancel via Extranet or Pulse app to avoid commission fees.
- Check the terms carefully, as policies differ by hotel.
- Contact the hotel directly for possible alternatives.
- Understand cancellation fees that may apply.
- Refunds may still be possible in some cases, even with non-refundable bookings.
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FAQs
What if I don’t receive my refund?
- File an official complaint via Booking.com.
- Contact your local consumer protection agency.
- Use social media, as companies often respond faster.
Will I be charged fees if I cancel my booking?
- No, if you cancel within the free cancellation period.
- After that, cancellation fees may apply.
Can I make changes to my booking?
- Yes, Booking.com allows modifications like changing dates or updating payment details.
